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Galaxy Credit Union Solutions Deploys Tidal Enterprise Scheduler to Manage Data Center Services for Customers

Increases Operational Efficiency and Ensures Service Delivery for Hundreds of Credit Unions Nationwide

PALO ALTO, CA -- (MARKET WIRE) -- 01/14/08 -- Tidal Software, a leading provider of application scheduling and performance management software, today announced that a premier provider of software and managed datacenter services for credit unions, Galaxy Credit Union Solutions, a business unit of Fiserv Inc., has deployed Tidal(TM) Enterprise Scheduler as part of their solution. Galaxy uses Tidal Enterprise Scheduler as their job scheduler of choice because of its ability to simplify the central management of complex job processing schedules.

Galaxy's growth challenged their IT operations with the need to manage complex processing for the hundreds of customers nationwide that use their datacenter management services. For cost effective support of its growth, Galaxy had to find a way to increase efficiency in its daily IT operations. The solution also had to meet the company's service commitments for disaster recovery in order to adequately protect all of its customers' sensitive data. Tidal's job scheduler was able to fully address both of those objectives.

Credit unions use Galaxy applications and services to support banking activities that include loan processing, online banking, and member rewards programs. Galaxy offers its customers various options, hosting the applications in its datacenter or providing managed services to customers who operate the applications in their own datacenters, meeting a range of customer wants and needs. Customers chose Galaxy for its innovative solutions, service, and disaster recovery assurance. Tidal's solution is providing a cost effective way for Galaxy to maintain this competitive edge as the company continues to grow.

"With so many customers to support, we had to streamline, centralize, standardize, and automate job scheduling in order to meet service needs and contain costs," said Vince Fancone, Galaxy's senior vice president of information technology. "Tidal was the clear choice with its ease-of-use, flexibility, and scalability."

Galaxy uses Tidal's job scheduler for both its hosted service as well as its managed service offerings, scheduling diverse, complex systems across its datacenter as well as the datacenters of its customers.

"Not only does Tidal give us the efficiencies of automated processing, but it also helps ensure our ability to provide four hour or less disaster recovery for our clients," said Francone. "We centrally run Tidal's job scheduler for all our customers and we back up their solution regardless of their datacenter location, which enables us to recover, maintaining service level and minimizing gaps in client service."

Tidal's job scheduler drives efficiency by centralizing control to one point of management. By broadly standardizing on a single enterprise job scheduling solution, Galaxy can closely monitor the smallest steps in each customer's processing and detect problems quickly. Galaxy does this with a small team of scheduling experts who can manage schedules for hundreds of customers.

"Standardizing on a single enterprise scheduling solution is a proven method for software service providers to effectively contain costs, increase efficiency, and support business continuity for their customers," said Rod Butters, Tidal Software's senior vice president of marketing. "Tidal is uniquely suited for businesses such as Galaxy, because we offer a rich, extensible architecture, domain expertise, and a commitment to extend scheduling to support consolidated operations across data centers. Driving efficiency across the board by applying proven automation solutions today will carry them well into the future."

In separate news, Tidal Software recently announced general availability of Tidal Enterprise Scheduler 5.3.1 offering new capabilities to further extend the reach of its solution, supporting new opportunities for standardization of scheduling across heterogeneous and geographically dispersed IT environments.

About Galaxy Credit Union Solutions

Galaxy Credit Union Solutions, another Fiserv Connection, is a leader in providing innovative credit union technology services. For more than 40 years, Galaxy has delivered member-focused solutions to hundreds of credit unions of all sizes nationwide. In addition to its online and in-house core processing system and services, Galaxy offers a variety of fully-integrated ancillary products that include NetBranch home banking, Member Relationship Plus contact management, iSwitchKit online enrollment, S.T.A.R.S. member rewards program, and more. These ancillary products are now available to all credit unions through Fiserv Continuum, a new product division of Galaxy. Visit www.fiserv-galaxy.com or www.fiserv-continuum.com to learn more.

About Tidal Software

Tidal Software is a leading provider of application scheduling and performance management software that radically simplifies IT operations by automating and integrating performance and process management. Tidal's solution puts IT operations management into the business process using new levels of automation, visibility, and control over systems. Tidal makes applications such as SAP®, PeopleSoft®, and Oracle E-business Suite(TM) more efficient, reliable, and secure to return greater business value. Tidal also gives IT deep visibility into and precise control over new SOA-based composite solutions consisting of packaged applications and custom components in Microsoft .NET and Java. General Mills, HP, ING Direct, Microsoft, and T-Mobile are among the Tidal customers who use Tidal to reduce operational costs by running IT at higher efficiency rates and containing overall data center footprints. Privately held, Tidal is venture-backed by Kleiner Perkins Caufield & Byers, Novus Ventures, Panorama Capital, and VantagePoint Venture Partners. For more information, contact Tidal Software at (650) 475-4600 or visit www.tidalsoftware.com.

Tidal Software Logo, Tidal Enterprise Scheduler, Tidal Horizon, Tidal Intersperse, and Expert-in-a-Box are trademarks of Tidal Software, Inc. All other trademarks are those of their respective owners.

For more information contact:
Will Matlack
[email protected]
Web site: http://www.tidalsoftware.com

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